Find the One or Two Hidden Initiatives You Need to Focus On.
It’s a myth that the topics that are mentioned the most should be addressed. Instead, frequency and importance are largely unrelated - for a good reason. Hidden topics are rare but impactful.
“Our insights are so much better. Most of all it boils down to one to three initiatives that are worthwhile focusing on.”
Nisha Yadav -
4X MORE IMPACT ON CHURN AND REVENUE
4 X Impact of Actions on Revenue and Churn.CX.AI categorizes customer feedback with double precision, and then extracts its importance with double explanation power. This means findings are 400% more effective.
“I’ve never seen the C-Suite team so impressed. Recommended strategies drove upselling and the uplift prediction was spot on.”
Dennis Brosnan -
PREDICT FISCAL BOTTOM-LINE IMPACT
Predict Fiscal Bottom-Line Impact.Simulate improvements and predict how your customer experience measurements will improve. CX.AI then also translates this into fiscal impact.
“CX.AI not only predicted our financial impacts but it was able to model how the customer value would increase with every NPS point.”